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ADA Complaint Process



How To File A Complaint For Potential ADA Non-compliance

Pine Bluff Transit will investigate all complaints from individuals alleging discrimination within any of Pine Bluff Transit programs, services or activities, under the American with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures within ten (10) business days of the incident or occurrence.

How To File A Complaint

Any person who believes that Pine Bluff Transit has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting Pine Bluff Transit ADA Complaint Form.

The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF)

The complaint should be filed with:

Pine Bluff Transit, 2300 E. Harding Street, Pine Bluff, AR 71601

Email: Phone: 870-543-5130

Complaint Acceptance

Within ten (10) business days of receiving an ADA complaint, Pine Bluff Transit will review the submitted information and send the complainant an acknowledgment (letter or email) informing them whether the complaint will be investigated as an ADA complaint.


Pine Bluff Transit will promptly investigate all valid complaints of alleged discrimination based on disability in its programs, services and activities within 60 days of receiving a complete complaint. Pine Bluff Transit may contact the complainant if more information is needed to resolve the complaint.

The complainant will have ten (10) business days from the date of contact to send the requested information to Pine Bluff Transit. Pine Bluff Transit may choose to close the complaint if the requested information is not provided by the complainant within the ten (10) business days. Likewise, Pine Bluff Transit may close the complaint if a complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.

Letters Of Findings

After an investigation is completed, Pine Bluff Transit will make a final decision and issue one of the following letters to the complainant based on the investigation findings:

  1. A Closure Letter, summarizing the allegations and indicating that Pine Bluff Transit did not find a violation of ADA regulations. This letter closes the case.
  2. Letter of Finding, summarizing the allegations and interviews concerning the alleged incident and an explanation of any corrective actions, training of Pine Bluff Transit staff or other actions will occur.